FREE Customer Service Training! Dr. Vince Magnini, Executive Director of Institute for Service Research, will present the latest research showing how service providers can harness their verbal and non-verbal cues to deliver top-rate service exchanges. Two Sessions will be held at the NEW Hyatt Place Hampton Convention Center on Thursday, May 23. Session I is from 9:30-11:30 AM. Session II is from1:30-3:30 PM. Register at the website below.